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Effective Date: 12/16/2024 

Solandis Mental Health values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you opt into receiving SMS messages from us. 

By using our services and opting into SMS communications, you consent to the terms outlined in this Privacy Policy. 

 

1. Information We Collect 

When you opt into SMS communications, we may collect the following types of information: 

• Phone Number: To send SMS messages. 

• Name (optional): To personalize messages. 

• Other Information: Any data you voluntarily provide during SMS interactions or through our website. 

We do not collect sensitive personal information for SMS purposes. 

 

2. How We Use Your Information 

We use the information collected to: 

• Send you SMS messages for purposes such as: 

• Appointment reminders 

• Follow-up care instructions 

• Important updates regarding our services 

• Promotional offers or educational resources 

• Improve our SMS and website services. 

• Respond to customer inquiries or support requests. 

Note: SMS messages are standard-rate messages, and message/data rates may apply based on your carrier plan. Messaging frequency may vary. 

 

3. SMS Opt-In and Opt-Out 

• Opt-In: You may opt into receiving SMS messages via our website, a web form, or by texting a specific keyword to our short code or phone number. 

• Opt-Out: You can opt-out at any time by replying STOP to any SMS message you receive from us. Once you opt out, you will no longer receive SMS communications. 

• Help Commands: Reply HELP for additional assistance. 

 

4. Sharing Your Information 

We do not sell, rent, or trade your phone number or personal information to third parties. Your data may be shared only in the following limited circumstances: 

• With trusted third-party service providers (e.g., SMS gateway providers) who assist in delivering SMS communications. These providers are contractually obligated to keep your information secure. 

• If required by law, such as in response to a court order or legal obligation. 

• We will not share your SMS consent or phone numbers with any 3rd parties for marketing purposes.

 

5. Data Retention 

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Your phone number will be stored securely in our systems. 

 

6. Security 

We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, or misuse. However, no method of electronic transmission is entirely secure. 

 

7. Your Rights 

Depending on your location, you may have the right to: 

• Access and request details of the information we hold about you. 

• Request that we delete or update your personal information. 

• Opt out of SMS communications at any time. 

To exercise your rights, please contact us at: 
Email: hello@solandismentalhealth.com 
Phone: 949-881-4730 

 

8. Privacy of Minors 

Our services are not intended for individuals under 13 years of age. We do not knowingly collect information from minors. If we discover that a minor's information has been collected, we will delete it promptly. 

 

9. Updates to This Policy 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted with the "Effective Date" above. 

 

10. Contact Us 

If you have any questions or concerns about this Privacy Policy or our SMS practices, please contact us: 

Solandis Mental Health 
Email: hello@solandismentalhealth.com 
Phone: 949-881-4730 
Address: 23361 El Toro Rd, Ste 217, Lake Forest, CA 92630 

 

Compliance Notes: 

This policy complies with: 

• TCPA (Telephone Consumer Protection Act): Ensuring proper opt-in and opt-out mechanisms. 

• CTIA Guidelines: Transparency around messaging rates, purpose, and opt-out options. 

• GDPR/CCPA: Provides rights to users for access, control, and deletion of their data.