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Privacy Policy

Effective Date: 12/16/2024

Solandis Mental Health values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Date of birth

  • Payment information

  • Any information you provide when filling out forms or contacting us directly

b. Non-Personal Information:

  • Browser type and version

  • Operating system

  • IP address

  • Pages you visit and how long you stay on them

  • Referral URLs

  • Device identifiers

c. Sensitive Information: As a mental healthcare facility, we may collect sensitive health-related information when you submit forms or request services. This information is protected under the Health Insurance Portability and Accountability Act (HIPAA) and treated with the utmost care and confidentiality.

2. How We Use Your Information

We use your information for the following purposes:

  • To provide and manage our services, including scheduling appointments and maintaining patient records

  • To communicate with you about your care, appointments, or inquiries

  • To process payments for our services

  • To improve our website and services

  • To comply with legal obligations and ensure patient safety

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • With Service Providers: To assist in providing our services (e.g., payment processors, IT support)

  • For Legal Obligations: To comply with applicable laws, regulations, court orders, or subpoenas

  • With Your Consent: If you have explicitly agreed to share your information with third parties

  • For Emergency Situations: To protect your health, safety, or the health and safety of others

  • We will not share your SMS consent or phone numbers with any 3rd parties for marketing purposes.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and improve our services. You can manage your cookie preferences through your browser settings.

5. Data Security

We implement industry-standard security measures to protect your personal and sensitive information. While we strive to safeguard your data, no transmission over the internet or storage system is completely secure. Please notify us immediately if you suspect any unauthorized access to your information.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access your data and request a copy

  • Correct or update inaccurate information

  • Request deletion of your data, subject to legal or contractual obligations

  • Restrict or object to certain processing activities

To exercise your rights, please contact us at hello@solandismentalhealth.com or call 949-881-4730.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors without parental consent. If you believe a child has provided us with personal information, please contact us immediately.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Your continued use of our website signifies your acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:

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